Hey guys,
This is a page which should help with all your questions in the run up to the festival. We will continue to update this with any more questions and answers that come up:
This is a page which should help with all your questions in the run up to the festival. We will continue to update this with any more questions and answers that come up:
I’m not at uni but at college – can I still set up a group?
Yes – provided that you are 18 or over and that the people that you sell to/people that buy from you are also 18 or over. There will be a VERY strict ID policy at the gates – if you do not have valid photographic ID (passport, driving/provisional license, official uni ID card, official proof of age card) on arrival of the festival you will NOT be allowed in, even if you have a ticket.
I’m not 18 yet – can I still be a rep?
Our license only allows people aged 18 or over to attend the festival due to alcohol laws. If you are 17 now but will be 18 by the time the festival comes round, you can be a rep for us now.
Can I do it with my mates?
Yes that’s fine. We can set you up with one group and you can split any commission earned between yourselves once it has been transferred to the account given on the rep application form. However there will be only one group name and web page. If there are 2 of you doing it you will need to sell 20 tickets in order to both get free tickets, if there are 3 of you you need to sell 30...and so on.
Can I set up another group?
No but in some special circumstances yes. It is generally much better to try and focus on one group rather than two.
I don’t want to be a rep anymore.
Ok that’s not a problem – we can just de-activate your group. However if you would prefer to keep your group open on the off-chance you have some interested peeps we can do this too. You don’t have to do anything – no pressure!
I applied to be a rep but have not heard anything back?
We are going through the applications as fast as we can – but there are quite a few! If you have not heard from us within 10 days of applying then give us an email and we will look into it asap.
My uni is not on the application form.
No worries – send an email to reps@beachbreaklive with the university/college that needs adding and we’ll set it up straight away.
Yes – provided that you are 18 or over and that the people that you sell to/people that buy from you are also 18 or over. There will be a VERY strict ID policy at the gates – if you do not have valid photographic ID (passport, driving/provisional license, official uni ID card, official proof of age card) on arrival of the festival you will NOT be allowed in, even if you have a ticket.
I’m not 18 yet – can I still be a rep?
Our license only allows people aged 18 or over to attend the festival due to alcohol laws. If you are 17 now but will be 18 by the time the festival comes round, you can be a rep for us now.
Can I do it with my mates?
Yes that’s fine. We can set you up with one group and you can split any commission earned between yourselves once it has been transferred to the account given on the rep application form. However there will be only one group name and web page. If there are 2 of you doing it you will need to sell 20 tickets in order to both get free tickets, if there are 3 of you you need to sell 30...and so on.
Can I set up another group?
No but in some special circumstances yes. It is generally much better to try and focus on one group rather than two.
I don’t want to be a rep anymore.
Ok that’s not a problem – we can just de-activate your group. However if you would prefer to keep your group open on the off-chance you have some interested peeps we can do this too. You don’t have to do anything – no pressure!
I applied to be a rep but have not heard anything back?
We are going through the applications as fast as we can – but there are quite a few! If you have not heard from us within 10 days of applying then give us an email and we will look into it asap.
My uni is not on the application form.
No worries – send an email to reps@beachbreaklive with the university/college that needs adding and we’ll set it up straight away.
Promo questions/problems
Do I need to pay for my promo materials...or anything else for that matter?!
No – everything is free of charge.
My marketing materials have not turned up?
If you have an Event Manager at your university then please contact him/her and they will sort this out for you. If not, please wait 10 working days since you ordered and if still has not arrived please send us an email with your name, university and group name and we’ll look into it.
How long until I receive my marketing materials?
We aim to process your promo order within 3 working days of you ordering it. The first available promo material will be from March when we announce the line up so don’t panic if you have already ordered it and it has not turned up.
I want to hold a BBL night? Can you help?
Yes of course – we can provide you with posters, stickers and flyers and in some cases we may be able to provide banners and t-shirts for you, we might even come along! Unfortunately we are unable to help finance your night. Check out your Rep pack though as this has some good tips on the subject.
Can I have some banners?
If you are at a uni with an Event Manager, then you are more than welcome to go and get one off them to use somewhere if you have good reason for it. Unfortunately we cannot send them to individual reps at uni’s without Event Managers.
Can I have some t-shirts?
We are not giving out T Shirts this year but you can purchase one of our lovely new T Shirts from the merchandise page.
Can I have some more posters?
Yes – if you have an Event Manager please contact he or she and they will sort this out for you. If not please send an email to reps@beachbreaklive.com
How much marketing material can I get?
You can have as much as you think you will need to be productive. Please remember though, don’t order more than you think you’ll need – think of the environment! If you don’t think you’ll use flyers...don’t order them!
Do I need to pay for my promo materials...or anything else for that matter?!
No – everything is free of charge.
My marketing materials have not turned up?
If you have an Event Manager at your university then please contact him/her and they will sort this out for you. If not, please wait 10 working days since you ordered and if still has not arrived please send us an email with your name, university and group name and we’ll look into it.
How long until I receive my marketing materials?
We aim to process your promo order within 3 working days of you ordering it. The first available promo material will be from March when we announce the line up so don’t panic if you have already ordered it and it has not turned up.
I want to hold a BBL night? Can you help?
Yes of course – we can provide you with posters, stickers and flyers and in some cases we may be able to provide banners and t-shirts for you, we might even come along! Unfortunately we are unable to help finance your night. Check out your Rep pack though as this has some good tips on the subject.
Can I have some banners?
If you are at a uni with an Event Manager, then you are more than welcome to go and get one off them to use somewhere if you have good reason for it. Unfortunately we cannot send them to individual reps at uni’s without Event Managers.
Can I have some t-shirts?
We are not giving out T Shirts this year but you can purchase one of our lovely new T Shirts from the merchandise page.
Can I have some more posters?
Yes – if you have an Event Manager please contact he or she and they will sort this out for you. If not please send an email to reps@beachbreaklive.com
How much marketing material can I get?
You can have as much as you think you will need to be productive. Please remember though, don’t order more than you think you’ll need – think of the environment! If you don’t think you’ll use flyers...don’t order them!
Sales & ticket questions/problems
Do I have to pay for a ticket now and get reimbursed later if I sell over 10?
No. You need to book a ticket as you would normally but book through the nonstudent ‘Rep10’s group. We will then check to see that you have sold 10 full tickets (they must be fully paid and not just deposits) and enable/activate your ticket/booking. You will be sent your e-ticket like everyone else just before the festival and you can log back into your booking and add on extras such as merchandise and also select and pay for your travel option. Please note travel is not included in your free ticket.***
What if tickets sell out and I have not sold my 10 yet?
Unfortunately once tickets sell out we will be unable to issue any more as we cannot go over capacity for any reason. We will of course let you know when we are about to sell out so that you have plenty of time to get yourself one in the normal way or to make sure you sell those few extra you need to get your free ticket.
Can I promote to my friends/people at universities other than my own?
Yes. Anyone can buy through your webpage (ie if you have mates from back home at a different uni who you want to sell to) but it’s probably not a good idea to go flyering or slapping posters up in other uni’s. Try and conquer your own first!
When/how do I get my commission?
Commission is paid directly into the account details that you provided when you became a rep. If your bank details have changed between when you signed up and the end of the festival please let us know. Payment will be made within 6 weeks of the event finishing – but we aim to get it to you asap.
How many tickets have I sold?
You can check to see how many tickets you have sold by logging onto your rep group page and following the links from there. If you have an Event Manager at your university then you can also contact them and they will let you know.
What commission have I earned so far?
This information is available on your group page. Simply check to see how many sales you have made and then work out accordingly using the rep commission table. (This is on the Become a Rep page of the website and is also in your rep welcome pack.)
Someone I have sold a ticket to wants to sell/swap their ticket.
Not a problem. Once they have someone that wishes to have their ticket either you or they will need to email/call us with the new person’s details and we will swap the details over on the booking. There will be a £5 admin charge for doing this and it can be done up until 2 weeks before the event.
When/how do they get their tickets?
The tickets are e-tickets so they will be emailed to the email address that was provided when they booked their ticket so it is crucially important that the email address provided is correct and still in use. The printed e-tickets will then be scanned on arrival in order to gain the relevant wristband. Tickets will be emailed approx 1 week before the event. Ticket holders will need to print these out
and bring it with them to the festival.
When is the full payment deadline?
6 weeks before the start of the event. This may change and all ticketholders will be emailed with the payment deadline date in advance.
Do I have to pay for a ticket now and get reimbursed later if I sell over 10?
No. You need to book a ticket as you would normally but book through the nonstudent ‘Rep10’s group. We will then check to see that you have sold 10 full tickets (they must be fully paid and not just deposits) and enable/activate your ticket/booking. You will be sent your e-ticket like everyone else just before the festival and you can log back into your booking and add on extras such as merchandise and also select and pay for your travel option. Please note travel is not included in your free ticket.***
What if tickets sell out and I have not sold my 10 yet?
Unfortunately once tickets sell out we will be unable to issue any more as we cannot go over capacity for any reason. We will of course let you know when we are about to sell out so that you have plenty of time to get yourself one in the normal way or to make sure you sell those few extra you need to get your free ticket.
Can I promote to my friends/people at universities other than my own?
Yes. Anyone can buy through your webpage (ie if you have mates from back home at a different uni who you want to sell to) but it’s probably not a good idea to go flyering or slapping posters up in other uni’s. Try and conquer your own first!
When/how do I get my commission?
Commission is paid directly into the account details that you provided when you became a rep. If your bank details have changed between when you signed up and the end of the festival please let us know. Payment will be made within 6 weeks of the event finishing – but we aim to get it to you asap.
How many tickets have I sold?
You can check to see how many tickets you have sold by logging onto your rep group page and following the links from there. If you have an Event Manager at your university then you can also contact them and they will let you know.
What commission have I earned so far?
This information is available on your group page. Simply check to see how many sales you have made and then work out accordingly using the rep commission table. (This is on the Become a Rep page of the website and is also in your rep welcome pack.)
Someone I have sold a ticket to wants to sell/swap their ticket.
Not a problem. Once they have someone that wishes to have their ticket either you or they will need to email/call us with the new person’s details and we will swap the details over on the booking. There will be a £5 admin charge for doing this and it can be done up until 2 weeks before the event.
When/how do they get their tickets?
The tickets are e-tickets so they will be emailed to the email address that was provided when they booked their ticket so it is crucially important that the email address provided is correct and still in use. The printed e-tickets will then be scanned on arrival in order to gain the relevant wristband. Tickets will be emailed approx 1 week before the event. Ticket holders will need to print these out
and bring it with them to the festival.
When is the full payment deadline?
6 weeks before the start of the event. This may change and all ticketholders will be emailed with the payment deadline date in advance.
Travel questions/problems
Is there a coach from my uni?
Please check the coach departure cities/universities that are on the Travel and FAQ section of the website. If there is no current coach from your university and there are enough people that would like to get it from there then we can try and arrange a coach pick-up for you. Get in touch.
I’m a rep and sold enough for a free place – do I still have to pay for the coach?
Yes – transport is not paid for. ***
*** We will need coach reps for every university. The coach reps are responsible for making sure everyone at their university gets onto their designated coach, has their ticket and ID’s before boarding, relays any information given to them from BBL HQ to the passengers prior to departure or during the journey and the same for the return journey back to their universities. You need to be responsible, organised and a good communicator for this job and all coach reps will have their transport to and from BBL paid for. If you would like to be one of star coach reps then please email reps@beachbreaklive.com
I need coach details.
These will be emailed to you approx 2 weeks before the event, we will also put details up on the website.
Is there a coach from my uni?
Please check the coach departure cities/universities that are on the Travel and FAQ section of the website. If there is no current coach from your university and there are enough people that would like to get it from there then we can try and arrange a coach pick-up for you. Get in touch.
I’m a rep and sold enough for a free place – do I still have to pay for the coach?
Yes – transport is not paid for. ***
*** We will need coach reps for every university. The coach reps are responsible for making sure everyone at their university gets onto their designated coach, has their ticket and ID’s before boarding, relays any information given to them from BBL HQ to the passengers prior to departure or during the journey and the same for the return journey back to their universities. You need to be responsible, organised and a good communicator for this job and all coach reps will have their transport to and from BBL paid for. If you would like to be one of star coach reps then please email reps@beachbreaklive.com
I need coach details.
These will be emailed to you approx 2 weeks before the event, we will also put details up on the website.
Tech / rep webpage questions/problems
I can’t access my bookings.
Please email us with the problem and we will sort it out for you as soon as possible.
I can’t download my e-flyers.
Please email us with the problem and we will sort it out for you as soon as possible.
I have forgotten my password.
We are unable to see your password so please email us with a new password and we will then change it for you.
Can I change my group name?
No, sorry, once your group is activated then your URL (beachbreaklive.com/yourgroupname) cannot be changed. Although your group name can it is not advisable to have a very different URL from your previous group name. If you really REALLY want to then give us an email/ring.
Can I change my details/address for promo stuff?
Yes. Log into your group page and you can change your contact details from there.
Can I cancel my group and transfer my bookings to another group?
Yes this is possible but you must have valid reason for cancelling your existing group in order to do this. Please send us an email and we will discuss it with you.
I can’t access my bookings.
Please email us with the problem and we will sort it out for you as soon as possible.
I can’t download my e-flyers.
Please email us with the problem and we will sort it out for you as soon as possible.
I have forgotten my password.
We are unable to see your password so please email us with a new password and we will then change it for you.
Can I change my group name?
No, sorry, once your group is activated then your URL (beachbreaklive.com/yourgroupname) cannot be changed. Although your group name can it is not advisable to have a very different URL from your previous group name. If you really REALLY want to then give us an email/ring.
Can I change my details/address for promo stuff?
Yes. Log into your group page and you can change your contact details from there.
Can I cancel my group and transfer my bookings to another group?
Yes this is possible but you must have valid reason for cancelling your existing group in order to do this. Please send us an email and we will discuss it with you.
Question not answered? Still confused? Just wanna chat and hear our dulcet tones? Send us an
email, give us a buzz...we’re here to help!
PLEASE NOTE, WHEN EMAILING REPS@BEACHBREAKLIVE PLEASE ALWAYS PROVIDE YOUR FULL NAME, UNIVERSITY AND GROUP NAME.
email, give us a buzz...we’re here to help!
PLEASE NOTE, WHEN EMAILING REPS@BEACHBREAKLIVE PLEASE ALWAYS PROVIDE YOUR FULL NAME, UNIVERSITY AND GROUP NAME.
